What kind of denim do you use?

This is all first quality selvedge denim from around the world. We do not use factory seconds. 

When does my product ship?

We ship within 5/7 bussines days once your order is process.

What if they don't fit?

If your garment does not fit to your standards please feel free to send it back for an exchange. Please provide a note in your return package along with an email describing what you would like done to resolve your issue. Please send all emails to : indigogenegoods@gmail.com

How long do I have to return and Item?

You have 20 days from your order date to return the item in unused condition. We can not except washed denim. Your garment must be in resale condition with original clothing tags still attached.

What does pre-sale mean?

Our pre-sale model is very simple. We offer the garment for three weeks, once all order are in we can then start making your clothing. It's a way for us to gauge the interest in the clothing and decide if it's something we would like to add to our ready wear collection down the road. 

Can I return a pre-sale?

The same standards would apply for pre-sale as ready wear item. Long story short yes. 

What is the latest I can cancel my pre-sale order?

You can cancel your pre-sale item anytime during and after the campaign. Once the garment is complete and you would like to cancel, you just have to send us a email with your name and order number and we can cancel your order and you will receive a full refund. Please send all emails to : indigogenegoods@gmail.com

Does the pre-sale fund the production costs?

This is not a funding project. It is designed for us to gauge interest in a product. Regardless of the quantities sold, we will produce all orders.

Why are your prices so low?

We use a direct-to-consumer model, which reduces overhead.  This helps us offer a high-value product at a reasonable cost.  With that being said, we prioritize quality first and will never sacrifice quality in the name of a lower price point.